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Why is my order not going through?
Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in the United States on our US site and cards issued in Canada on our Canadian site . However, we do accept PayPal, which can be set up with an international credit card.
In addition, note that when authorizing the purchase, DavidYurman.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:
In addition, note that when authorizing the purchase, DavidYurman.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:
- The billing information is inconsistent with what the credit card company has on file
- The expiration date was entered incorrectly at check out
- The card's CVV code is incorrect
- The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge
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Open Jun 23, 2025 - 12:55 AM
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